Shipping & Returns
- Email us at firstname.lastname@example.org within 7 days from recipient of goods to notify us of the exchange.
- Please state the items you have received and the reason of exchange, and include your customer order number.
- Do ensure that the product has the original tags and is unworn and unwashed.
- Only upon receiving a reply from us with an Exchange Authorization Number (E.A.#) and further instructions, do you send your item(s) back to us.
For all returns, registered mail is highly recommended. We shall not be responsible for loss of mail if the return parcel is unregistered.
All postal fees and custom charges are borne by the customer. Unless items you received are faulty or wrongly packed by us.
Please take care to secure your return parcel as well as possible and send it back with a courier service you trust. KOZO is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches us.
Unfortunately, SALE items cannot be exchanged or refunded.